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Managed IT Services

Fast Response Times for Your Business with our Managed IT Support Services

The SouthEast IT team knows how important it is for your business systems to operate properly every single day and reduce costs.

When you experience a computer or software crash or when your data becomes inaccessible, it can cause major problems for your business and potentially your customers. These experiences can cost your business money with lost productivity, or worse still – a customer.

When you work with our team of IT experts, you’ll be pleased to know everyone is dedicated to keeping customer’s businesses at peak performance operation with fast response times. That’s leads to enjoying greater peace of mind and experiencing less stress.

Our team believes you need to rely on stable systems and have 24/7 monitoring of your business network to ensure that your business is always on track and operating smoothly. We have been doing this for over 10 years now.

That’s why SouthEast IT offers thoughtfully tailored, Managed IT Services packages to meet your needs and provide comprehensive solutions for your business in Melbourne.

In addition SouthEast IT has remote monitoring software that will provide you with confidence that your entire IT environment is safe and sound at all times. Any issues that arise will be addressed before you experience downtime, and our support software offers self-healing properties that detect common issues and learn to adapt.

Managed IT Support Packages

Our managed IT services is offered with three different levels of support to find an ideal one for your business needs:

Partner Program

You enjoy full-time monitoring of your IT systems plus your business has unlimited access to our managed IT services, and you will have complete care of your business systems for a fixed monthly cost.

Proactive Program

Get the minimum monthly IT management you need without the cost. You will also get fast priority response, patch management, monitored backups and workstations.

Prepaid Hours

Don’t want to commit to a monthly cost? Looking for a flexible solution to get the IT support you need at a cost effective price.

For quick, friendly, helpful, IT Support contact us today

Our team has over 78 years of experience in the IT industry, and our knowledge and expertise will ensure your managed IT services provide exactly what you need to keep your business on track and your IT issues resolved quickly. 

Are you looking for creative solutions and products for your business as you expand and improve your service? Have you been struggling with your current IT services and wish you could find a new provider? Worried about Cyber Security or regulations require you to have specific needs for your cyber security insurance? Talk to one of our team.

You’re also welcome to ask us about our managed secure offsite backups, Microsoft 365 cloud services, managed antivirus solutions, and IT Server support. These are some of our other IT services.

Experience a new level of dedicated, customer service by an expert IT team. You will be pleased confident you won’t need to go anywhere else ever again when you engage the SouthEast IT team.

Managed CyberSecurity Solutions, Melbourne

Protecting your business from hacking and intrusion events has become harder and more complicated than ever. SouthEast IT have researched the latest cutting-edge cybersecurity solutions for Small to Medium businesses in Melbourne and can help protect your business today.

Whether your business needs to protect your client’s data, your own reputation or just make sure the business keeps running SouthEast IT can help your business today. We have solutions that cover the follow essential cybersecurity issues that a lot of small businesses experience:

  • Security Awareness Training – Sometimes your staff can be tricked by a link in an email or something that allows a bad actor into your network. SouthEast IT have the solution that will provide regular quick training to help your staff upskill their knowledge on IT Security.
  • 24×7 Security Operations Center monitoring and notification – Monitoring of your cloud and on-premise IT environment for any breaches and remediate them
  • Endpoint Detection and Response (EDR) – Detect bad behaviour or unusual activity on your staffs devices to prevent virus’s 
  • Patch Management – Report on which computers are up to date and patch them on a weekly schedule
  • DarkWeb domain monitoring and detection – Monitor if any of your organisations emails have been mentioned in a data breach and notify you of them to change passwords.
  • Behavoural monitoring and detection – Track requests from workstations to make sure their activity is not unusual or trying to do something unexpected.
  • Backups – It’s crucial to any business to backup critical data. Thats why it’s part of the governments Essential Eight set of mitigation strategies to protect against cyber threats. These backups must have the data stored offsite securly or they risk being deleted or encrypted by a cyptolocker infection.

Understanding your small to medium business’s threat landscape is extremely important and SouthEast IT has the tools and expertise to help your business rest easy at night.

Offsite Backups – Melbourne

Enjoy Secure Offsite Backups and Monitoring of Your Data Replication Daily

You can feel completely at ease knowing your data is in safe hands with offsite backups. Our automatic replicated data system backs up your system nightly while you sleep, so if anything does go wrong, you can be assured your Melbourne business will be back up and running quickly.

Lost data, missing client records, corrupted databases – some problems just can’t be fixed after the fact, which is why it is so important to have a disaster recovery plan with offsite backups in place – BEFORE things go wrong. Thanks to our research, a local, reliable data centre is used, so all your data can be recovered quickly and easily.

Consider all the digital assets stored on your computers:

  • Client records (contact details, business information)
  • Marketing resources (business plans, market research, graphics)
  • Photos (originals, press snaps, staff or product shots)
  • Accounting records (invoicing, MYOB files, tax documents)
  • Intellectual property (e-books, templates, software, manuals)
  • Correspondence (emails, letters, business contacts)

Many businesses never recover if they are unable to recover essential data in the event of a major data loss event.

You may not be aware that many so-called “Data Recovery Systems” fail when they are most needed.

Our team at SouthEast IT can provide offsite backups and monitor your data replication daily as a part of your disaster recovery solution, using products such as Shadow Protect, that provides several layers of redundancy to ensure that your essential data is backed up and recoverable, no matter what happens.


6 Reasons to Choose SouthEast IT

Family Owned & Operated

Join the SouthEast IT family and be treated professionally and courteously at all times. Run by Husband and Wife team since 2003.

Personalised Friendly IT Support

Find out for yourself how friendly our team members are.

Fast Response Times For Your IT Challenges

You won’t be kept waiting for long, your needs are acted in immediately.

145+ Years Combined IT Experience

Our team has the combined experience to solve all of your IT challenges, rapidly and professionally.

Trusted By Over 650 Businesses

Your in good hands from the experience gained from servicing 650+ businesses in Melbourne South East.

Servicing Melbourne and Victoria

What ever your industry type of business you’ll enjoy our professional, reliable and fast response IT team that comes to you onsite.

Hardware Procurement – Melbourne

Ask Our Team to Help You Find the Best Laptop or Desktop for Your Business

From desktops to complex data centre environments, our team will help you design, install and maintain tier-one technology solutions.

  • With our hardware procurement services in Melbourne, you can find the right desktop and laptop solutions for your staff. Our team can help you assess system performance, design and functionality requirements to ensure that your organisation is equipped with the right technology. SouthEast IT specialises in business-grade POS systems, as well. Call us today for a quote.

You can engage us to configure, deploy and provide ongoing support for a range of business-grade solutions from partners such as HP, Dell, Apple and Lenovo – the choice is yours, or go with one of our recommended supplies.

Empower your business mobility with the use of mobile and tablet devices. Our hardware procurement team can help you integrate and maximise the benefits of Apple and Android devices.

  • Utilise the industry’s leading server and storage solutions from HP, ASUS, IBM and Lenovo. Our team of qualified engineers will help to ensure that your technology foundation is designed to meet your business’ requirements.
  • Our team of certified engineers will work with you to assess how server, desktop and application virtualisation can benefit your business. Our team works with leading virtualisation solutions from VMware, Microsoft and Citrix.
  • Each day, you and your employees scan, copy and print. Our team can help assess your needs and ensure that your printing and imaging equipment is environmentally friendly, fast, intelligent and fit for the job.
  • Our hardware procurement team can help you assess, select and manage your business software licences. In addition, our team can conduct software audits and compatibility assessments and also assist with upgrades and deployment.
  • From small uninterruptible power supplies (UPS) to large data centre cooling racks, our team will help assess your business’ requirements and implement leading power and cooling solutions from APC, HP and Dell.
  • Our team can help translate your business needs into a comprehensive software solution. Our software engineers can customise applications using HTML, Visual Basic, .Net, Access, ASP and Java.

It’s important to consider all the factors when planning to move your business to a cloud computing model, including what the specific benefits of the cloud will be for your business. There are deployment options, data access and storage requirements and business scale considerations to factor in, and talking to a cloud technology expert like SouthEast IT will ensure you’re making the best choice for your business.

Optional MYOB Consulting and Training Services

The team of SouthEast IT includes a certified MYOB consultant and our services include a wide range of support and assistance with MYOB.

Whether you want to save a lot of time with using MYOB better with time-saving data entry techniques, or to understand how to build better financial reports, or to export data into Excel, these and many more insights can be enjoyed from engaging our certified MYOB consultant who can come onsite to your Melbourne business premises and provide you with comprehensive MYOB training.

The IT Experts That Melbourne Locals Trust​

145+ Years

Fast Response

Personalized Friendly
IT Support

Trusted By Over
650 Businesses

Have IT questions? We have answers!

Google Rating
Based on 22 reviews
Google Rating
Based on 22 reviews