Unlimited IT Support or Ad-Hoc Support?

What will work best for your business?

Unlimited IT support or ad-hoc IT support is a common question that you maybe asking yourself or IT service providers.

Something that’s proved to be repeatedly more consistent than Melbourne’s weather, is SouthEast IT’s Unlimited IT Support.

So, honestly, let’s talk about it…

Essentially, it’s your very own outsourced IT Department, ready and waiting to assist, service and provide affordable and sensible solutions when any IT related issues in your business arise…

Now, Let’s dig a little deeper have a look at the pro’s and cons…

Firstly, what does ad-hoc IT support look like?

Well, ad-hoc support agreement is really not much of an agreement at all other than a casual event based service contract between you and SouthEast IT. We will provide the required IT services and solutions to your business based on our current IT consultant availability on an as-needed basis to your Business.

These type of ad-hoc agreements are open ended, are based on an hourly basis which, depending upon your systems requirements can become costly and by their very nature are unreliable and rely solely on the day- to-day availability of SouthEast IT’s service consultants. Now, don’t get me wrong, We’ll do everything in our power to ‘fit you in’ to assist you and provide the very best solution possible to your IT issue, keeping in mind there could be lengthy delays and or possible downtime for your business systems whilst we juggle the required software, installations and upgrades required and our own IT Consultant availabilities.

The upside to this is:

• There’s no ongoing costs…
  
  But honestly, let me say, that’s pretty much the only upside.
  In these days of economic instability and cyber crime constantly evolving with this weeks latest scam and data theft on the rise, essentially going ad-hoc is like ‘living on the edge’ waiting for something in your business productivity systems to fail and when it does happen, trying to throw service capabilities and ‘on the fly’ solutions at your IT issue in a band-aid approach to get you back on track and up and running again.
  It’s a bit like not servicing your car and crossing your fingers in the hope things just keep running smoothly…
  

The downsides:

• No structured maintenance or regular IT service plan in place.
• No priority on the availability of IT Consultants which could mean delays to your productivity.
• No systems administration to protect against disturbances or ‘go slows’ in your productivity.
• No strategic IT scheduling to protect the stability of your systems confidential data.
• Cyber Security risks and confidential data breeches remaining unchecked.
• Ongoing system downtime whilst you wait for products/solutions and IT service consultant availability.

“It’s a bit like not servicing your car and crossing your fingers in the hope things just keep running smoothly”

What is a SouthEast IT unlimited support agreement?

A SouthEast IT Unlimited Support Agreement is just that! an IT service plan that offers total access to an IT Customer Care Consultant for any and all of your IT business needs.

This includes technical support, regular service checks, ongoing maintenance, IT advice and timely resolutions to any general inquiries you may have, to make sure everything IT related in your business is running at it’s very best.

This clearly is an important service to consider when running a business because it’s one affordable, It’s one less thing to worry about and let’s face it, it can often be difficult to find the time to get in touch for a small but ongoing issue during regular hours.

Having this type of agreement removes the worry of possible breakdowns in productivity by ensuring your business systems are always running smoothly and it’s great to know you’ll always have a SouthEast IT service consultant available and on call to help you with whatever IT issue you and your business may be experiencing.

Cost benefits of an unlimited IT support agreement:

SouthEast IT Unlimited Support Agreements are an ongoing contract that you can choose to have remain active and in place for any length of time, which means you won’t have to think about out of budget service hours you’ve clocked up which we all understand can be pretty costly and unexpected if you’ve had a system breakdown or emergency system rebuilds and repairs are required.

Part of your IT support selection criteria worth considering is for the IT company to use a proper ticket management system to keep track of your IT requests. Southeast IT uses industry leading IT software Connectwise.

SouthEast IT Unlimited Support Agreements are a great business option if you are maintaining a restrictive budget and you don’t want to have to worry about having to find the funds to pay per each IT service call.

With SouthEast’s unlimited IT service, you pay one low fee at the beginning of your plan and regular, ongoing affordable payments can easily be set up to continue yearly or monthly to suit you and how your business operates.

It’s essentially a ‘set and forget’ business IT maintenance program that provides absolute ‘peace of mind’ and it’s reassuring to know SouthEast IT’s premium services are there for you in an unlimited service capacity just as soon you need us.

It’s like an ongoing IT insurance policy for your business…

The more data your business collects and manages on a day to day basis, the more you need to think about protecting it. Really, who can afford to be ‘out of action’ for days or even weeks?

This is where a managed IT service is like an ongoing insurance policy for your business, and it provides the protection you need to keep your confidential data safe from cybercriminals and hackers and the increasing uncertainty of possible data breeches which are constantly making headlines in the latest breaking news as we wrap up this year.

Fixed costs means an easier to manage business budget…

Let’s not forget, fixed costs are a great way to make your IT business budget easier to manage.

It also frees up time for your staff to focus on being more productive in other areas of greater opportunity for your business.

SouthEast IT Unlimited Support Agreements provide a way for businesses to have predictable costs for their own maintenance operations in place. This means that your business knows the cost of their IT operations maintenance will not change. It’s the perfect way for your business to avoid risk or if you want to make sure you have budget allocations available for other purposes or projects like business growth or other non IT related unexpected emergencies that may crop up. If you have a questions on setting up Unlimited support with SouthEast IT, just call or email us and we’ll have one of our friendly IT Consultants propose a plan to suit you.