Business IT Support & Technology News

AI Voice Scams Are on the Rise in Australia
CyberSecurity

AI Voice Scams Are on the Rise in Australia

AI voice scams are becoming far more common in Australia, and they are catching people off guard. These scams are involving everyday Australians, including parents and elderly victims, who are losing significant amounts of money to these highly convincing frauds. What Is an AI Voice Cloning Scam? It is a type of fraud where criminals […]

How Legacy Voice Infrastructure Is Eroding Your Customer Base
Phone Systems

How Legacy Voice Infrastructure Is Eroding Your Customer Base

Picture a customer, call her Sara. Three years with your brand, two referrals, zero complaints. Today, something went wrong with her account, and she needs a human to help. So she calls. The hold music cuts out mid-note. The agent who picks up sounds like he is at the bottom of a well. The call […]

Softphone
CyberSecurity | Phone Systems

Softphone

When it comes to choosing a phone system for your business, one of the biggest decisions you’ll face is whether to use softphones or deskphones. Both options allow your team to make and receive calls — but how they do it (and what they cost) can vary significantly.

DMARC DKIM and SPF – what are they and why do I need them?
Security | CyberSecurity | Email Services

DMARC DKIM and SPF – what are they and why do I need them?

Email is the lifeblood of business communication, but it’s also a prime target for cyber threats. When it comes to email security, DMARC, DKIM, and SPF are your secret weapons. DMARC, DKIM, and SPF—are three security measures designed to defend your email domain. The 3 methods work together to protect your domain from unauthorised access […]

Unlock the Power of 3CX V20: with Superior Reporting, Security, and upgraded Softphone
Phone Systems

Unlock the Power of 3CX V20: with Superior Reporting, Security, and upgraded Softphone

The Future of Business Communications has arrived 3CX, the global leader in business communication systems has released it’s long-awaited Version 20 upgrade. Expanding on their comprehensive VoIP and Unified Communications solutions, it’s packed full of revolutionary enhancements designed to transform the way you manage your communication requirements This empowers small businesses to connect, communicate, and […]

Watch Out for Ransomware Pretending To Be A Windows Update!
CyberSecurity | Business IT Support

Watch Out for Ransomware Pretending To Be A Windows Update!

Imagine you’re working away on your PC and see a Windows update prompt. Instead of ignoring it, you take action. But when you install what you think is a legitimate update, you’re infected with ransomware.Cybercriminals are constantly devising new ways to infiltrate systems. They encrypt valuable data, leaving victims with difficult choices. One such variant […]

SMB Cybersecurity
CyberSecurity

Introducing Cutting-Edge Cybersecurity Services for Your Small Business

For Small Business’ in this ever-evolving landscape of cybersecurity threats, safeguarding your business has never been more crucial. Cyberattacks can have devastating financial repercussions, and it’s time to reconsider the effectiveness of your existing cybersecurity stratergy. Building and maintaining a fully staffed security operations center can be prohibitively expensive for most organizations. Moreover, many managed […]

How EndPoint Detect and Respond (EDR)       Can Increase Your Businesses Security
Business IT Support | Computer Maintenance | CyberSecurity | Security

How EndPoint Detect and Respond (EDR) Can Increase Your Businesses Security

What is EDR and why is it different to traditional AV? As malicious actors become more sophisticated, security solutions must adapt and innovate to effectively counter these threats. Enter EDR (Endpoint Detection and Response), a cutting-edge cybersecurity solution that goes beyond the capabilities of traditional Antivirus (AV) software. EDR is a cybersecurity solution designed to […]

Utilising Triple Monitors to Boost Business Productivity
Business IT Support | IT Services | Network & Hardware

Utilising Triple Monitors to Boost Business Productivity

With the ever-increasing reliance on technology, having an efficient and streamlined workspace setup can significantly enhance productivity levels. While dual monitors have long been a popular choice for many professionals, the advent of triple monitors has taken productivity to a whole new level. In this blog post, we will explore why triple monitors offer distinct […]

Desktop or Laptop
Network & Hardware | Business IT Support

Should I buy a laptop or desktop computer for my business?

We get this question a lot at SouthEast IT. Which one is the better option for your business? This is a question that many companies face when it comes to choosing the right technology for their employees. Both laptops and desktops have their own advantages and disadvantages, and the best choice for your business will […]

MFA
Security | Business IT Support

Benefits of Multifactor Authentication for your business

Multifactor authentication (MFA) is an important security measure that requires users to provide multiple pieces of evidence to verify their identity before gaining access to a system or device. This can help protect against unauthorized access and ensure that only authorized individuals are able to access sensitive data or systems. One of the main benefits […]

Unlimited IT Support - Helpdesk
IT Services

Unlimited IT Support or Ad-Hoc Support?

What will work best for your business? Unlimited IT support or ad-hoc IT support is a common question that you maybe asking yourself or IT service providers. Something that’s proved to be repeatedly more consistent than Melbourne’s weather, is SouthEast IT’s Unlimited IT Support. So, honestly, let’s talk about it… Essentially, it’s your very own […]

Are your business emails getting stuck in quarantine?
Email Services | IT Services

Are your business emails getting stuck in quarantine?

Here are 5 tips to get your Business Emails back to the inbox Thanks for taking a look at the ‘ins and outs’ of Email Systems with me and how to set yours up for optimum Security and efficiency: Let’s start with an Overview of the Microsoft 365 Outlook Junk Email Filter: Junk Email folders […]

IT Support Company
Business IT Support | IT Services

What to look for in choosing an IT services company?

Here’s 7 easy ways to tell if they’ll be able to support your business needs… 1. Onsite availability: Ever been caught out with a system breakdown and your IT support team can’t get to your site to assist? Maybe you’ve been lucky enough not to be affected by a scenario like this, but the day […]

What is Microsoft Sharepoint? and Why does my business need it?
Microsoft 365

What is Microsoft Sharepoint? and Why does my business need it?

Great, Thanks for checking in… great to see you here, and to give you an overview that could literally change your business’s cloud storage solution for the better. You’ve probably heard a little bit about the features and benefits of Microsoft Sharepoint and like anything system new to you, I think it best to try […]

Microsoft Teams
Microsoft 365

What is Microsoft Teams and How Can It Help Your Business?

Businesses of all sizes rely on communication to survive. Without internal communication, you don’t have focus as a company, and without focus, you’ll never reach your goals. You may not even know what your goals are. We’ll start by saying this: no technology will run your business by itself; you also have to use it! […]

business-technology
Business IT Support

What is Business Technology, and Why You Need to Know More

Technology forms the core of most business operations today, even when it’s not obvious to see. From digital tools that enable communication, to those that help organisations manufacture, sell and promote goods and services; technology is ever present in day-to-day business. These tools fall under the umbrella of business technology, and in order to best […]

MYOB vs Xero
MYOB

MYOB vs Xero: Which Accounting Software Is Best for Your Business?

As your business grows, tracking your revenue and expenses in a spreadsheet is time consuming, limiting and quite inefficient. And guess what? Using accounting software will help you do a whole lot more within one system, and save you or your admin person a lot of time. In this post, we’ll compare MYOB and Xero […]

Operational Level Agreement vs Service Level Agreement: What’s the Difference?
IT Services

Operational Level Agreement vs Service Level Agreement: What’s the Difference?

In the ever-evolving world of information technology, having the assurance of comprehensive, responsive and efficient managed IT services is critical for keeping your business systems humming. When it comes to choosing the right managed service provider to fit your business’s needs, it’s important to understand some of the jargon that comes with the service; in […]

5 Handy Excel Tips & Tricks to Improve Your Productivity
Microsoft 365

5 Handy Excel Tips & Tricks to Improve Your Productivity

Microsoft Excel is the most popular spreadsheet application for business, and has set the standard for industry with its powerful functionality and range. Excel is used to capture, analyse and report data, and is commonly used across all parts of a business – from finance, human resources, marketing, operations and sales – because of its […]

Everything Your Business Needs to Know About Data Recovery
Security

Everything Your Business Needs to Know About Data Recovery

Business data recovery is about much more than regularly scheduled backups; it’s about having a robust plan, processes and systems in place to protect your company’s valuable data assets from loss. Data loss or corruption can be catastrophic for businesses, which is why it’s so important to understand why you need safeguards in place, and […]

Practical Digital Transformation for Small Businesses
Business IT Support

Practical Digital Transformation for Small Businesses

Technology is all around us, and for many small businesses it’s becoming more and more apparent that those that don’t adapt, fail. Digital transformation isn’t just a buzz word or something that’s run by consultants in enterprise level organisations; small businesses can benefit significantly from a practical application of digital transformation too. But what is […]