Business
Phone Systems
Upgrade to a Business Phone System to enjoy all the Incredible Benefits
Is a Business grade Phone System right for you business…
- You’re running your business on one mobile phone
- You’re frustrated by calls that you can’t transfer to colleagues
- Phone calls are going to message bank and you’re missing out on leads
Upgrading your business phone system to VOIP can be a transformative excersise. There are so many options and benefits to a modern, mobile and flexible phone system. Read on to find out more…
Here are some Big Advantages of a VoIP Business Phone System
Soft-Phones
VoIP systems allow users to make calls on their mobile or PC.
Onsite
Run your business phone system onsite or in the cloud. You get to choose.
Concurrent Licencing
Starting at 4 concurent lines for the amount of users you need.
Automatic Fail-over and Backups
Your phone system is backed-up daily for redundancy.
Efficiency
VOIP runs on Linux and uses very few resources.
Security
Comes with built-in security to prevent hackers taking over your phone system.
Ease of Use
VOIP comes with software and a web interface that is intuitive and easy to use.
Call Recordings
Using VOIP, calls can be recorded and accessed easily.
Unlimited ring groups
3CX provides the ability to choose which extensions calls are recieved on.
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Reliable phone access is critical to your business’ day-to-day operations, and while much of your work may be completed on networked computers, phones are still necessary for ongoing communication.
Instead of opting for a standard, proprietary phone system, Voice Over Internet Protocol, or VoIP systems, feature phone technology using a broadband internet connection, and they offer many advantages over old systems.
More specifically, the VoIP phone system our expert team recommends – 3CX – offers a range of benefits to businesses in Melbourne, which include the following:
VOIP Business Phone Systems
Our Expert VoIP Team Will Customise Your System to suit your Business needs
There’s the hardware, connection and implementation that are all important to consider with installation of your new VoIP system so dealing with an experienced VoIP team who can support your business is all part of the ongoing service to also consider.
VoIP is a very cost-effective solution compared with traditional phone and internet connections.
From phone lines to IP telephony systems, our VoIP services team can help you create a seamless communications experience.
WHY CHOOSE US
6 reasons to choose SouthEast IT
Locally Owned & Operated
Join SouthEast IT and experience professional, courteous service—every time. Locally run since 2003, with a dedicated office right here in Melbourne.
Personalised Friendly IT Support
Find out for yourself how friendly our team members are.
Fast Response Times For Your IT Challenges
You won’t be kept waiting for long, your needs are acted in immediately.
95+ Years Combined IT Experience
Our team has the combined experience to solve all of your IT challenges, rapidly and professionally.
Trusted By Over 650 Businesses
Your in good hands from the experience gained from servicing 650+ businesses in Melbourne South East.
Servicing Melbourne and Victoria
What ever your industry type of business you’ll enjoy our professional, reliable and fast response IT team that comes to you onsite.
Seamlessly Migrate From Your Current Provider to a Business VoIP Phone System
Are you tired of dealing with your provider?
Do you feel like you pay too much for your phone calls?
That can easily change and you can minimise phone communication problems within your operations and cut costs by switching to a VoIP system.
SouthEast IT can supply a business phone system and handsets and port your phone numbers directly to the new system, so you keep your existing numbers.
When our team carries out the VoIP migrations from other SIP providers, prices can start from as low as $9 per line per month.
You also have the option of unlimited SIP trunks as well as NBN connections on the same bill.
Talk to our friendly IT team to explain what this is if you’re unsure.
In addition to significant cost savings, VoIP migrations offers the following benefits for your business, regardless of its size:
Private cloud service deployment
The people you call won’t be able to tell you are using a VoIP system versus a traditional connection from Telstra.
Multi-functional capability
Besides making and receiving calls, a modern VoIP system lets you incorporate other communication options, like teleconferencing, instant messaging, presence information, video conferencing, and more.
Enhanced security
When compared with a traditional analog telephone connection, VoIP systems are much more secure. These systems come with standard encryption protocols, which maintain the security of your calls and data.
Portability
As long as you have a reliable internet connection, you can use a VoIP system from anywhere.
The IT Experts that Melbourne Locals Trust
95+ Years
Experience
Fast Response
Times
Personalised Friendly
IT Support
Trusted By Over
650 Businesses
Business Phone System – Frequently Asked Questions
What is VoIP and how does it work for small businesses?
VoIP (Voice over Internet Protocol) is a phone system that uses your internet connection instead of traditional phone lines.
For small businesses, VoIP offers greater flexibility, lower call costs, and advanced features like call forwarding, voicemail-to-email, and video conferencing—all managed through the cloud.
Is VoIP cheaper than a traditional phone system?
Yes! VoIP can significantly reduce your phone bills—especially for long-distance and international calls.
Plus, you’ll save on hardware and line rental fees. SouthEast IT can help you set up a cost-effective VoIP solution tailored to your budget.
Do I need special equipment to use VoIP?
Not necessarily. You can use VoIP with:
- Your existing desktop phones (with an adapter)
- VoIP-ready handsets
- Your computer or laptop with a headset
- Mobile apps on your smartphone
We’ll recommend the best setup for your needs and even supply the right gear if needed.
Is VoIP reliable for business calls?
Absolutely—as long as you have a stable internet connection.
SouthEast IT ensures your VoIP service is configured correctly, with quality-of-service (QoS) settings, backup options, and the right bandwidth to keep your calls crystal clear.
Can I keep my existing business phone number?
Yes, you can.
SouthEast IT handles number porting so your business keeps its current phone number when switching to VoIP—no disruption for your customers.
What features do I get with a VoIP phone system?
VoIP systems offer a wide range of features ideal for small businesses, including:
- Auto-attendant (virtual receptionist)
- Call forwarding and routing
- Voicemail-to-email
- Conference calling
- Mobile and remote access
- Call recording
- Caller ID and call history
We’ll help you choose the features that make the most sense for your business.
Can I use VoIP if my team works remotely?
Yes—VoIP is perfect for remote and hybrid work setups.
Your team can take and make calls from anywhere using a softphone on their laptop or an app on their mobile. It’s like having your office phone wherever you go.
Does SouthEast IT offer support and setup?
Definitely.
We provide full VoIP installation, configuration, training, and ongoing support.
Whether you’re switching from an old phone system or setting up from scratch, our Melbourne-based team is here to make it easy.
Is VoIP secure?
Yes—when set up properly, VoIP is secure.
SouthEast IT ensures all voice traffic is encrypted, protected by firewalls, and monitored for suspicious activity.
We take business communication security seriously.
Why choose SouthEast IT for VoIP?
We’re local, experienced, and dedicated to helping Melbourne businesses get more from their technology.
You’ll get expert advice, fast support, and a VoIP solution that scales as you grow—without breaking the bank.
Can I use an VOIP app on my mobile phone, and use my mobile as a handset with a business phone system?
Yes, you can use a VOIP app on your iPhone or Android phone and use your mobile phone as a handset. You can also turn off the app from receiving calls at specific times.
What is a SIP trunk?
A SIP Trunk is a virtual phone line that allows you to make phone calls via the internet. The term ‘trunk’ refers to the group of phone lines and ‘SIP’ is the protocol used for making calls over the internet, also known as ‘Session Initiation Protocol’.
Is there an annual fee to host a phone system?
Yes, any phone system you use, will have a license fee to pay for the software.
What are the main features of a VOIP/Business phone system?
Here are the top 10 benefits of a business phone system.
- Scalability – as the business grows you can easily add more lines, extensions and users.
- Voice – it’s easy to setup voicemails for different users. You can even receive voicemail messages via email after hours.
- IVR – Interactive Voice Response – You can setup a custom IVR for different departments and calls are then routed to the appropriate people.
- Call Recording – You can have all calls record for quality control and legal reasons.
- Conference Calls – you can have numerous people on a phone call.
- Call Routing – You can have calls routed to another numbers, if nobody in your business is available to take the call.
- Call Transfers – You can transfer calls to both internal and external or remote staff.
- CRM integration – You can integrate the phone system with your CRM to help improve customer service.
- Cheaper than legacy systems – VOIP calls, and phone systems are much cheaper than using traditional landlines.
- Mobility – You can have your phone system in the cloud, and it will work no matter what state you are based in, or you need to move locations.
What is a hosted phone system?
A hosted phone system means that the software that runs the system is hosted in the cloud.
For example, if you buy a hosted system, this means the phone provider manages the system and you don’t actually own it. This also has other limitations in that you may not be able to use your own handsets and it may have other technical limitations.
Ideally you want to own the phone system, but have an IT company like South East IT, help manage the system when you require changes.
It’s common for us to host a phone system in Amazon AWS.
What is a soft phone?
A soft phone is an app that is used by your phone system – either on your mobile phone, PC or Mac to make and receive calls.
So, instead of actually having a physical handset on your desk, you would use the phone system software on your computer.
What is a ring group?
A ring group is a phone system setting that allows calls to ring multiple phone line extensions at the same time.
For example: If you had a sales division with 20 staff, you could have a ‘sales ring group’ and all 20 phones would ring at the same time.
Can you setup Voicemail to Email?
yes, we can setup voicemail to email.
Can you tell me how much we would save by switching to a VOIP business phone system?
The first thing we will need is the past 3 months of phone bills from your existing phone provider. We will then perform an audit on your bills and can let you know exactly how much you will save.
Usually the saving is in the hundreds of dollars, and for businesses using legacy systems it can be in the thousands of dollars.
Does your phone system use a PABX or is stored in the cloud?
Our phone systems do not use a traditional onsite PABX system. Some providers still use these legacy systems.
We store our phone system in Amazon AWS and have found this improved call quality and also improved the speed of calls connecting or transferring.
Can you integrate your phone system with our CRM?
Yes, our phone system can be integrated with your business CRM. Please let us know what CRM you are using.
Currently 3CX integrates with
- Salesforce
- ConnectWise
- Microsoft Dynamics 365
- HubSpot
- Zoho
- Zendesk
- Fresh
It can also be connected to other CRM’s that have an API.
How do phone system providers, trick you with long finance terms?
There are a lot of VOIP phone system providers out there who prey on unsuspecting business owners with attractive finance options and low monthly fees for phone systems and handsets.
These providers will try to sign you up to extra long contracts, with early termination clauses. The customer thinks they are getting a deal, but they ultimately pay 2-3 times more over the lifetime of the contract, then if they paid for the phone system upfront.
There may also be issues with support, and issues with hardware not being compatible with existing routers.
It’s always best to use an ethical phone system provider like SouthEast IT.
Can you integrate your phone system with Microsoft teams?
Yes, we can integrate our phone system with directly into Microsoft teams and make and receive calls from within teams.
Can you integrate your phone system with Google?
Yes, we can integrate our phone system directly with Google Workspaces.
What type of internet connection do you need to have the best voice quality using a VOIP phone system?
It’s important to have a stable internet connection to use VOIP and get perfect sound quality without any delays.
Internet connections such as Fibre, NBN are perfect. We do not recommend setting up VoIP on a 4G, 5G, satellite or star link internet connection. Due to the unstable nature of these connections, calls will drop out.
We recommend downloads speed of 100 Mbps, and upload speeds of 50 Mbps.
If we need to move our business to another locations, is it easy to move the phone system?
Yes, as your phone system will be hosted in the cloud, you can move to anywhere in Australia. We will need to reconfigure the system, as your new location will have a new IP address.
If you are moving internet providers, it’s important to get a fixed IP address, and we can then update your system.
Do you provide business phone systems across all Australian cities?
Yes, we have business clients across all Australian cities and states. We also have businesses clients with offices around the country.
How do I select the best phone system for my business?
How to choose the best phone system for your business will come down to the following –
- The call volume you do each month.
- The number of end users.
- If you need physical handsets or just softphones.
- Any local, 1300, or 1800 numbers that need to be ported over from your existing provider.
- Any special configuration, such as call recording, after hours voicemails, etc.
It’s best to speak with one of the sales managers at South East IT, they will have a chat to you about your business phone system needs and can advise you on the best solutions.
What is the difference between a traditional phone system and a VOIP phone system?
The main difference between a traditional phone system and a VOIP system, is that a traditional phone system uses dedicated copper phone lines (PSTN) to make and receive phone calls.
While a VOIP (Voice over internet protocol) phone system uses the internet to make and receive phone calls.
VOIP systems provide lower cost, greater flexibility, and are extremely scalable.
Traditional phone systems are rapidly being replaced by VOIP phone systems, and copper phone lines have been phased out in Australia and have been replaced by the NBN network.