National IT Support for Multi-Site Businesses Across Australia
Onsite & Remote IT Support | One Point of Contact
Do you have teams working from multiple work sites — or even from home or interstate?
Do you need Business IT support that covers every area of your business — without the complexity?
Want consistent support for every site, without the hassle?
At SouthEast IT, we support multi-site businesses using proven remote management tools and systems.
We resolve issues quickly and securely — just as if we were right there in the room with you.
From remote helpdesk to onsite visits, we keep everything connected, secure, and under control — so you can get back to running your business.
or fill in our online enquiry form today to contact us.
What We Offer
We provide comprehensive National IT support for small businesses including:
Australia-wide Coverage
Onsite & Remote Support
Helpdesk
Single Point of Contact
Certified Experts
95+ Years’ Combined Experience
Why Multi Site IT Gets Messy - And How We Fix It
When managing IT across locations, businesses often struggle with secure infrastructure, fragmented communications, and inconsistent setups.
Add in security cameras, guest Wi-Fi, and the challenge of centralising networks, and things get messy quickly.
Our multi-site services are designed to solve those exact issues – making your IT simple, secure, and consistent everywhere.
Our role is to take that complexity off your plate and replace it with reliable, scalable systems that simply work.
We deliver fast internet connections for multiple sites with secure VPN
Set up site-to-site VPNs to keep teams securely connected to Head Office
Customise Microsoft 365 to keep your distributed teams working seamlessly together
Manage and support local and onsite infrastructure
Hot Desk solutions for flexible workspaces
Develop setup guides and IT policies to keep systems consistent across locations
Offer full IT support to staff working from home or in the field
Secure wireless access for guests without compromising business networks
Microsoft Teams Rooms - keep your teams working as one
Protect on-site devices with endpoint security, encryption, and access control
Onsite Support for Remote Locations
Cloud-Based Business Phone Systems
Mobile Device Management to secure every device across your organisation as one
Enable staff to work across multiple sites as if they were one unified location
Standardise IT systems so every site has the same look, feel, and setup
We’ve designed a national support model to eliminate that chaos – giving you one team, one system, and one clear plan to keep everything running smoothly, no matter where your people are.
How Our National IT Support Model Works
Seamless IT support for multi-location businesses – across every state, every site.
We’ve built our national IT support model to remove the stress of managing tech across multiple business locations.Instead of juggling providers, chasing updates, or guessing where problems start – you get one IT partner with full visibility and full responsibility.
Here’s how we keep your business running smoothly:
Reliable Internet Connectivity Across All Locations
Deliver redundant internet setups to improve uptime and reduce risk at every site – no matter how remote.
Whether you need NBN + 4G/5G failover, load balancing, or fibre for high-demand environments, we’ll build a solution that keeps your business online and productive.
We also proactively monitor connection health to catch and fix issues before they impact your team.
Secure VPN Connections to Head Office
Keep your offices, warehouses and remote teams securely connected to your core systems.
We set up site-to-site VPNs with encrypted data and centralised access control – allowing staff to work from anywhere as if they were in head office.
Cloud-Based Tools to Keep Your Business Moving
We customise and manage cloud solutions like Microsoft 365 SharePoint, to keep your distributed teams working seamlessly together.
Busines Phone Systems
Our cloud integrations are designed for flexibility, scalability, and collaboration, with the added security of centralised administration.
Keep your teams aligned nationally with a tailored multi site rollout.
Speak with our team about a customised cloud solution for your business.
Local Network & Infrastructure Support
From Wi-Fi performance to firewall protection, we manage the on-site and local infrastructure your business depends on.
We support and maintain switches, routers, servers, cabling and access points – ensuring every location runs smoothly and securely.
Flexible Hot Desk Solutions & Shared Workstation Setups
Create productive shared workspaces with our fully managed hot desk solutions – designed for hybrid, remote, and mobile teams.
- Compatible with Apple iOS, Windows, and softphone systems
Cross-platform support for seamless user switching
Easy PIN login and secure device access
Wireless chargers and Yealink hardware included
Whether you’re running a co-working space or a rotating office setup, we deliver reliable, vendor-agnostic workstation configurations that just work.
Standardised Setup Documentation & IT Policies
We create and maintain clear, consistent documentation across all your sites. From IT setup checklists and user guides to naming conventions and escalation procedures - we standardise your environment, minimise errors, and make support faster and more efficient across your business.
Remote Business IT Helpdesk (Remote Support Australia-Wide)
Whether it's login issues, email problems, or a system slowdown, your team gets direct access to experienced Australian-based technicians . Our helpdesk resolves most issues remotely with fast response times - no runarounds. It’s reliable, responsive managed IT support - exactly when your staff need it.
Guest Wi-Fi That’s Fast, Safe and Secure
Let your visitors, customers or contractors connect - without risking your internal network. We design isolated, secure guest wireless access that’s easy to manage and doesn’t interfere with your business systems.
Microsoft Teams Meeting Room Solutions
Set up conference rooms that just work. We install and support Microsoft Teams Rooms with integrated cameras, audio, and large display systems - so your interstate meetings run smoothly, with no lag, tech issues or awkward delays.
Business Continuity with Internet Redundancy
Stay online - even when your primary internet goes down. We implement redundant internet solutions using secondary services, 4G/5G backup, and intelligent failover tools to ensure your operations don’t miss a beat.
Endpoint Security & Hardware Protection
We secure your on-site devices with layered protection - including antivirus, encryption, MFA, patching, and device policies. Whether it’s a staff laptop, front desk PC, or server in the back room, we keep your gear safe and compliant.
Onsite IT Support - Anywhere in Australia
From metro areas to regional branches, our engineers can be onsite for installations, repairs, or scheduled support. We work across all states to give your business the hands-on IT help it needs, with the consistency of a single national provider.
Need a technician onsite fast?
We’re already supporting teams in metro and regional areas across Australia.
Infrastructure Upgrades & Modernisation Projects
Need to refresh aging tech or upgrade network systems across sites?
We handle infrastructure projects from design to deployment — including hardware replacements, wireless rollouts, cabling, and server migrations.
Minimal disruption. Maximum performance.
Cloud-Based Business Phone Systems
Upgrade to a cloud phone system that supports flexible work, remote teams, and cost-effective communications.
Works on Apple iOS, Windows & mobile devices
Softphone and headset compatible
Microsoft Teams integration
Softphone & Headset compatible including Microsoft Team & Yealink
Our cloud-based VoIP systems are perfect for businesses looking to cut costs, improve flexibility, and stay connected across every location.
With one support team, one strategy, and total visibility — we make national IT support feel effortless, no matter how big or complex your business gets.
What We Work With
From cloud platforms to niche industry tools, we support a wide range of technologies for businesses with multiple sites — whether you’re fully cloud-based, hybrid, or still transitioning.
Our expertise includes:
Microsoft 365, Teams, SharePoint, OneDrive, Outlook
Accounting & finance systems: MYOB, Xero, Sage, NetSuite
POS systems: Kounter, Fedelta, RedCat, Shopify POS, Vend, Lightspeed, Hike
CRMs: Salesforce, Zoho, HubSpot, Microsoft Dynamics
Remote access tools: Connectwise Control, Splashtop, RDP
Drafting & construction tools: AutoCAD, Revit, Solidworks
Server environments: Windows Server, Linux, Ubuntu, Deviant
Network hardware: Ubiquiti, Cisco, Sophos, HP Aruba
Business Phone Systems: 3CX, VOIP, Hosted Handset, Softphones
Don’t see your platform? Just ask — chances are we’ve supported it before.
Real Results: From One Store to Thirteen:
IT That Grows with Your Business
A fast-growing Australian frozen yoghurt brand had expanded to 13 locations across two states — but its IT hadn’t kept up.
Each store was running its own systems, internet setups varied, and staff struggled with inconsistent tools.
The result? Slower service, rising support costs, and growing frustration across the business.
Before working with SouthEast IT, they struggled with:
- High IT costs
- No redundancy for internet connections
- Inconsistent IT support across locations
- Long response times
- No central visibility or control
- Frustrated staff and high downtime
What we did:
We implemented a tailored national IT support framework, including:
- Centralised helpdesk
- Onsite technician visits across all states and sites
- Secure network upgrades (VPN, SD-WAN, Wi-Fi)
- Microsoft 365 Sharepoint Setup
- Consistent cybersecurity and compliance across all locations
The outcome:
- 99.99% uptime achieved — stable systems across every site Cloud tools adopted company-wide
- Staff satisfaction improved
- One number to call — support made simple
- Fewer IT headaches, smoother day-to-day operations
Global Tech, Local Support: Building an IT Backbone for Growth
A global leader in industrial measurement technology needed hands-on IT support to streamline operations, consolidate services, and future-proof their Australian sites.
Before working with SouthEast IT, they faced:
- Legacy cabling and disjointed network setups
- Network loops affecting performance
- No standardised infrastructure across sites
- Poor communication tools for international collaboration
- Challenges relocating and scaling IT for office moves
What we delivered:
- Onsite network hardware deployment and configuration
- Resolution of network loops and upgrade to a streamlined topology
- Internet connection management and new site setup
- Office relocation support, including structured cabling and asset refresh
- Meeting room tech setup for better international communication
- Consolidation of services for simpler ongoing management
The result:
- Modernised, streamlined IT infrastructure
- Reduced operational complexity
- Reliable communication across global teams
- Scalable systems built for international standards
What Our Clients Say
Certifications & Partners
We back up our service with trusted industry credentials:
- Microsoft Solutions Partner
- ISO 27001-aligned for information security
- Certified in Cyber Essentials
- Partnerships with Microsoft, Sophos, 3CX, Ubiquiti, and other industry leaders
- Supporting over 200+ Australian multi-site businesses
When you work with SouthEast IT, you’re choosing proven systems, secure practices, and real accountability.
Let’s Talk National IT Support
Ready to Simplify Your IT?
Let’s Make IT the Easiest Part of Your Business
If your business spans multiple locations, we’ll help you run it like one — with centralised support, faster fixes, and zero tech confusion.
Let’s talk about what’s working, what’s not, and where we can help.
