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Managed IT Services Melbourne

Fast Response Times for Your Business with our Managed IT Support Services

The SouthEast IT team knows how important it is for your business systems to operate properly every single day and reduce costs.

When you experience a computer or software crash or when your data becomes inaccessible, it can cause major problems for your business and potentially your customers. These experiences can cost your business money with lost productivity, or worse still – a customer.

When you work with our team of IT experts, you’ll be pleased to know everyone is dedicated to keeping customer’s businesses at peak performance operation with fast response times. That leads to enjoying greater peace of mind and experiencing less stress.

Our team believes you need to rely on stable systems and have 24/7 monitoring of your business network to ensure that your business is always on track and operating smoothly. We have been doing this for over 10 years now.

That’s why South East IT offers Managed IT Services Melbourne including managed helpdesk, IT Support, Office 365, email migrations, and business IT Solutions in Melbourne.

In addition SouthEast IT has remote monitoring software that will provide you with confidence that your entire IT environment is safe and sound at all times. Any issues that arise will be addressed before you experience downtime, and our support software offers self-healing properties that detect common issues and learn to adapt.

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Managed IT Support Packages

We offer 3 levels of IT Support Packages so you can find an ideal one for your business needs:

Essential

Ideal for businesses seeking affordable IT support with basic security and remote management.

Partner Program

Protect Plus

For businesses needing comprehensive remote and on-site support, with enhanced security and account management.

Partner Program

Premium Plus

For businesses that demand top-tier IT support and the highest security to safeguard their business at every level.

For quick, friendly, helpful, IT Support contact us today

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Our team has over 95 years of experience in the IT industry, and our knowledge and expertise will ensure your managed IT services provide exactly what you need to keep your business on track and your IT issues resolved quickly. 

Are you looking for creative solutions and products for your business as you expand and improve your service? Have you been struggling with your current IT services and wish you could find a new provider? Worried about Cyber Security or regulations require you to have specific needs for your cyber security insurance? Talk to one of our team to find the perfect IT support package for your needs.

You’re also welcome to ask us about our managed secure offsite backups, Microsoft 365 cloud services, managed antivirus solutions, and IT Server support. These are some of our other IT services.

Experience a new level of dedicated, customer service by an expert IT team.

You can feel confident knowing you’ll never need to look elsewhere once you partner with the Southeast IT team..

Managed CyberSecurity Solutions Melbourne

Protecting your business from hacking and intrusion events has become harder and more complicated than ever. SouthEast IT have researched the latest cutting-edge cybersecurity solutions for Small to Medium businesses in Melbourne and can help protect your business today.

Whether your business needs to protect your client’s data, your own reputation or just make sure the business keeps running SouthEast IT can help your business today. We have solutions that cover the follow essential cybersecurity issues that a lot of small businesses experience:

Understanding your small to medium business’s threat landscape is extremely important and SouthEast IT has the tools and expertise to help your business rest easy at night.

Security Awareness Training

Sometimes your staff can be tricked by a link in an email or something that allows a bad actor into your network. SouthEast IT have the solution that will provide regular quick training to help your staff upskill their knowledge on IT Security.

24×7 Security Operations Center monitoring and notification

Monitoring of your cloud and on-premise IT environment for any breaches and remediate them.

Endpoint Detection and Response (EDR)

Detect bad behaviour or unusual activity on your employee’s devices to prevent virus’s.

Patch Management

Report on which computers are up to date and patching.

DarkWeb

Domain monitoring and detection – Monitor if any of your organisations emails have been mentioned in a data breach and notify you of them to change passwords.

Behavoural monitoring and detection

Track requests from workstations to make sure their activity is not unusual or trying to do something unexpected.

Behavoural monitoring and detection

Track requests from workstations to make sure their activity is not unusual or trying to do something unexpected.

Backups

It‘s crucial to any business to backup critical data. Thats why it’s part of the governments Essential Eight set of mitigation strategies to protect against cyber threats. These backups must have the data stored offsite securly or they risk being deleted or encrypted by a cyptolocker infection.

Offsite Backups – Melbourne

Enjoy Secure Offsite Backups and Monitoring of Your Data Replication Daily

You can feel completely at ease knowing your data is in safe hands with offsite backups. Our automatic replicated data system backs up your system nightly while you sleep, so if anything does go wrong, you can be assured your Melbourne business will be back up and running quickly.

Lost data, missing client records, corrupted databases – some problems just can’t be fixed after the fact, which is why it is so important to have a disaster recovery plan with offsite backups in place – BEFORE things go wrong. Thanks to our research, a local, reliable data centre is used, so all your data can be recovered quickly and easily.

Consider all the digital assets stored on your computers:

Accounting records

(invoicing, MYOB files, tax documents)

Intellectual property

(e-books, templates, software, manuals)

Correspondence

(emails, letters, business contacts)

Client records

(contact details, business information)

Marketing resources

(business plans, market research, graphics)

Photos

(originals, press snaps, staff or product shots)

Many businesses never recover if they are unable to recover essential data in the event of a major data loss event.

You may not be aware that many so-called “Data Recovery Systems” fail when they are most needed.

Our team at SouthEast IT can provide offsite backups and monitor your data replication daily as a part of your disaster recovery solution, using products such as Cove Backups, that provides several layers of redundancy to ensure that your essential data is backed up and recoverable, no matter what happens.

WHY CHOOSE US

6 Reasons to Choose SouthEast IT

Locally Owned & Operated

Join SouthEast IT and be treated professionally and courteously at all times. Run locally in Melbourne since 2003.

Personalised Friendly IT Support

Find out for yourself how friendly our team members are.

Fast Response Times For Your IT Challenges

You won’t be kept waiting for long, your needs are acted in immediately.

95+ Years Combined IT Experience

Our team has the combined experience to solve all of your IT challenges, rapidly and professionally.

Trusted By Over 650 Businesses

Your in good hands from the experience gained from servicing 650+ businesses in Melbourne South East.

Servicing Melbourne and Victoria

What ever your industry type of business you’ll enjoy our professional, reliable and fast response IT team that comes to you onsite.

Hardware Procurement – Melbourne

Ask Our Team to Help You Find the Best Laptop or Desktop for Your Business

From desktops to complex data centre environments, our team will help you design, install and maintain tier-one technology solutions.

  • With our hardware procurement services in Melbourne, you can find the right desktop and laptop solutions for your staff. Our team can help you assess system performance, design and functionality requirements to ensure that your organisation is equipped with the right technology. SouthEast IT specialises in business-grade POS systems, as well. Call us today for a quote.

You can engage us to configure, deploy and provide ongoing support for a range of business-grade solutions from partners such as HP, Dell, Apple and Lenovo – the choice is yours, or go with one of our recommended supplies.

Empower your business mobility with the use of mobile and tablet devices. Our hardware procurement team can help you integrate and maximise the benefits of Apple and Android devices.

  • Utilise the industry’s leading server and storage solutions from HP, ASUS, IBM and Lenovo. Our team of qualified engineers will help to ensure that your technology foundation is designed to meet your business’ requirements.
  • Our team of certified engineers will work with you to assess how server, desktop and application virtualisation can benefit your business. Our team works with leading virtualisation solutions from VMware, Microsoft and Citrix.
  • Each day, you and your employees scan, copy and print. Our team can help assess your needs and ensure that your printing and imaging equipment is environmentally friendly, fast, intelligent and fit for the job.
  • Our hardware procurement team can help you assess, select and manage your business software licences. In addition, our team can conduct software audits and compatibility assessments and also assist with upgrades and deployment.
  • From small uninterruptible power supplies (UPS) to large data centre cooling racks, our team will help assess your business’ requirements and implement leading power and cooling solutions from APC, HP and Dell.
  • Our team can help translate your business needs into a comprehensive software solution. Our software engineers can customise applications using HTML, Visual Basic, .Net, Access, ASP and Java.

It’s important to consider all the factors when planning to move your business to a cloud computing model, including what the specific benefits of the cloud will be for your business. There are deployment options, data access and storage requirements and business scale considerations to factor in, and talking to a cloud technology expert like SouthEast IT will ensure you’re making the best choice for your business.

Managed IT Services Melbourne – Frequently Asked Questions

Yes, South East IT provides proactive managed IT services in Melbourne for business clients. We provide proactive support, IT strategy and helpdesk services, IT procurement, and software support for your growing business.

The main benefit of using a Melbourne based MSP includes:

  1. We are a family-owned business
  2. Reduce downtime
  3. Increase staff productivity
  4. Access to IT expertise (onsite, remote and phone)
  5. Reduce IT expenses with proactive MSP services
  6. No need to hire an in-house IT technician
  7. Have IT systems that scale easily, as your business grows
  8. Stay up to date with our latest Managed Cyber Services
  9. We have over 95+ years of total IT experience
  10. We have MSP experience across 90% of verticals

The main benefits of using a managed service provider in Melbourne include the following:

  1. After hours IT support (if required)
  2. Reduce downtime and increase productivity
  3. Gain peace of mind & IT confidence
  4. Achieve business agility and flexibility
  5. Improve security, monitoring and reporting
  6. Access the latest technology
  7. Have IT systems that allow your business to grow and scale
  8. Local help desk team based in Australia
  9. Unlimited IT support

Managed IT services involve outsourcing day-to-day IT needs to a managed service provider (MSP). Instead of using a reactive break fix/ad hoc IT support model, MSPs provide proactive IT services for a monthly fee.

MSP’s act as an external IT support company and reduce downtime for businesses so they can focus on their main business. It also allows businesses to stay secure and tap into a pool of IT talent – which would not be possible, if they hired an in-house technician internally.

The key aspects of Managed IT Services include:

  1. Security and compliance
  2. Proactive Support
  3. Outsourcing
  4. Access to large pools of IT talent
  5. Cost effective

Here is a list of the most common services included in our Managed IT Services:

  1. Server Support
  2. Cybersecurity services
  3. Cloud backups
  4. Managed Anti-Virus
  5. Helpdesk services
  6. Device management
  7. IT consulting services
  8. Office 365 Support
  9. Email Support
  10. Phone system support

Yes, we provide National IT support services. We have numerous large clients that have multiple sites throughout Australia, and we also will send out technicians interstate to setup and manage new sites.

We also project manage business office moves in the same state and interstate. This includes managing the changeover of internet connections, phone systems, servers, PCs and workstation setups.

Break fix services revolve around emergency calls, and customers are billed when a technician comes onsite to “fix” the IT problem or issue.

Common break fix issues include computers not turning on, blue screen errors, hardware faults, installing software and setting up new computers or hardware.

Break fix is considered a “reactive” business model and has a variable cost.

Managed Services differ to the “break/fix” business model in that you pay a monthly fee, and you have a MSP IT company managed all your IT services from networking monitoring, server maintenance, computer upgrades and IT planning.

MSP services are designed to eliminate future IT issues and maintain IT stability and uptime over time. The goal is to eliminate risk, and downtime with proper IT systems and IT planning.

Managed IT needs across multiple sites can be challenging so it’s important to always use an IT service provider who has extensive experience with multi-site IT support.

We have many national IT clients who have sites in multiple states. We are involved in setting up the site including internet connections, VPNs, NAS units, computers, server racks and network configuration.

Yes, our entire team is based in Melbourne inside our Parkdale, Melbourne head office.

Yes, we provide managed cyber security services and are experts in ASIC’s essential 8 and SMB1001; risk mitigation strategies to help protect businesses against cyber threats.

We provide the following cyber security services:

  1. Access management
  2. Advanced threat protection
  3. Enhanced cloud security
  4. Vulnerability management
  5. Managed detection and response

Yes, we provide comprehensive managed IT audits for business which includes the following:

  1. Implementation
  2. Initial assessment
  3. In-depth review
  4. Vulnerability & risk assessment
  5. Reporting & recommendation

Yes, we provide out of hours managed IT services. However, this is done on a per client basis. If you require outside of business hours MSP services, please speak with us so we can run through the various options and set clear expectations on what will happen when an out of hours emergency occurs.

We currently service hundreds of different sized businesses in various industries including legal, professional services, hospitality, manufacturing and retail.

Yes, we provide proactive IT solutions that are aimed at eliminating future IT issues and we help manage all your IT systems to keep your business running smoothly.

Yes, this is a common thing we do at SouthEast IT. Many MSP’s overcharge their clients while providing very basic services. Over 50% of our client base has used other MSP providers and for either over charging or slow response times has decided to switch over to SouthEast IT

Yes, we provide Level 1, Level 2 and Level 3 helpdesk services. Our IT helpdesk provides remote and phone support to our clients.

Our technicians remain on standby to help with our clients and we have a deep pool of IT knowledge and talent which can fix all issues.

We can onboard a new business into our system within a couple of days.

Yes, we are able to eliminate most of your IT issues and reduce your IT support costs by moving to a managed IT service agreement.

We will work with your team to understand all your IT problems that have occurred in the past and put in solutions that aim to eliminate them, or to reduce any interruption or downtime to your business if they occur.

We will also streamline all your software licensing costs such as Office 365 licenses and can even save you money by switching VOIP systems and VOIP providers. A lot of businesses actually have duplicate software licenses.

Yes, our IT support services are extremely scalable and can support your business as you experience fast growth. A lot of systems can break down during a growth phase, and it’s important to use a IT provider that understands your IT needs at each stage of growth.

SouthEast IT is a local, family-owned Managed IT service provider that is situated in Parkdale, Melbourne. We provide our clients with a service level agreement so you can be sure your IT issues are actioned promptly.  

We have a large team of helpdesk support staff and have technicians available to help with your business IT needs.

The cost for managed IT service varies according to your business needs such as email accounts, software costs, SLA agreements and size of your business. We have seen a lot of business clients overcharged for MSP services by other IT companies. Most clients will save money by switching over to SouthEast IT for their MSP services.

Yes, we provide managed IT services for all types of Melbourne based businesses. We generally support businesses with 10+ or more staff members. But do support smaller businesses depending on their industry.

Yes, we provide SLA’s. Please speak with our accounts manager regarding what type of SLA agreement is most appropriate for your business.

Optional MYOB Consulting and Training Services

The team of SouthEast IT includes a certified MYOB consultant and our services include a wide range of support and assistance with MYOB.

Whether you want to save a lot of time with using MYOB better with time-saving data entry techniques, or to understand how to build better financial reports, or to export data into Excel, these and many more insights can be enjoyed from engaging our certified MYOB consultant who can come onsite to your Melbourne business premises and provide you with comprehensive MYOB training.

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IT Managed Services That Melbourne Locals Trust​

95+ Years
Experience

Fast Response
Times

Personalised Friendly
IT Support

Trusted By Over
650 Businesses

Need Managed IT Services in Melbourne?

1300 155 285