Do You Still Have a Microsoft Server and Need an Expert IT Provider to Support it?
Need support help for your onsite, offsite or web based servers?
If you are running Microsoft SQL, Microsoft Exchange or Microsoft Active Directory in-house, off-site or web-based, chances are you may be looking for a quick response and resolution time.
Our team has a combined 95 years of experience supporting Microsoft servers and have seen almost ever error or problem there is.
Is your business
at Risk?
Securing your onsite Microsoft Server
Securing your onsite server is more important that ever before now. The SouthEast IT team has solutions that can help you keep legacy solutions running in a secure way. You can count on our professional team to assist with Microsoft Server upgrades, license management and de-comissioning onsite servers that are no long required.
What ever your Microsoft Server problem is, the SouthEast IT team can be counted on to find the solution.
SouthEast IT can also maintain your existing server infrastructure with managed patching and updates that happen like clockwork. In the world where online threats are coming fast than ever patching is a very important part of any server maintenance program.
Did you know that Microsoft Azure Active Directory is not the same as Microsoft Active Directory on Premise?
Some businesses experience a number of challenges when moving from on-premise servers to cloud solutions that don’t have the same features. Have a chat with our expert Solution Architect to map out what your existing servers functions are and what the equivalent cloud solution can look like. They can explain it all in simple, plain English terms.
Are You Running a Microsoft Remote Desktop Server and Are Looking to Move to the Cloud?
SouthEast IT have many clients that have move their remote desktop server workloads to the cloud and improved their end user experience dramatically while decreasing their maintenance, power and internet costs. Also cloud solutions are much faster to get up and running and are scaleable so it’s easy for our team to increase the resources without having to spend big money on infrastructure, improving cash flow for your business.
You only pay for the resources you need. Ask one of our friendly solution experts today on how to run your business applications in the cloud without loosing the functionality.
Our SouthEast IT team of experts are your local IT server support team. Hundreds of on-site, off-site or web-based servers are monitored by us using the latest monitoring technology to make sure not only your server up-time is fully maintained, but also maximised.
Our expert team includes Microsoft, Citrix, Sophos and MYOB certified professionals available to deliver expert professional guidance, rapid response, and top-notch IT server support to safeguard your valuable investments.
Our team takes a proactive approach to your IT server needs and IT solutions. This optimises your IT investment for your business rather than having your business held back by IT systems and servers that constantly need to be resolved. You aren’t expected to be the IT expert and try to figure our what your needs are. That’s why you’ll enjoy professional, proactive IT service when you engage the SoutEast IT team.
Call us or email us for a initial IT server support consultation in Melbourne and learn how to get a professional, quick and timely response as well as quality resolution to your servers or other IT needs.
For friendly, helpful service contact us today for more information or to have your questions answered.
IT Server Support – FAQ
Do you provide IT server support in Melbourne?
Yes, we provide basic and advanced IT server support both in Melbourne and all states of Australia.
We provide the following server support services –
- Server installation and configuration.
- Troubleshooting and repairs.
- Data backup and recovery.
- 24/7 365 Server monitoring and maintenance.
- Server upgrades and migrations.
- Cloud integration and optimisation.
- Cloud server backups.
Don’t put up with any further server downtime, poor server performance and enhance your server security by speaking with South East IT on 1300 155 285
We support both new and aging servers including Windows Servers, Linux servers, Microsoft SQL severs, Microsoft Exchange, Microsoft Active Directory servers.
Do you provide support for Microsoft Servers?
Yes, we provide support for all forms of Microsoft and Windows servers.
It’s important that your server is continuously patched otherwise you expose your business to potential security breaches.
We provide the following services for Microsoft servers –
- Patch management.
- Server hardware renewals and upgrades.
Software support and maintenance.
Why is IT server management critical to your business?
Managing a server can be extremely complex and difficult for businesses, unless they have server experience, we recommend outsourcing this service to a specialist IT company such as South East IT.
South East IT can provide the following server management services for your business.
- Manage and respond to server issues quicky.
- Install and configure new servers.
- Provide technical support to staff members when required.
- 24/7 monitoring of the server, to make sure it’s performing as required.
- Proactive maintenance and security patching.
Making sure the hardware inside the server is running well, data is secure and onsite and cloud backups are being performed according to schedule.
What type of onsite servers do you support?
We provide support the following types of Microsoft servers.
Microsoft Storage Server
Microsoft Enterprise Server
Microsoft Server 2008, 2012, 2012r2
Microsoft Small Business Server 2008, 2011
Microsoft Small Business Essentials Server 2011, 2012
Microsoft ISA Server
Microsoft Virtual Server
Microsoft Essential Business Server
Microsoft SQL Server
Microsoft Internet Information Server (IIS)
What are the advantages of using an onsite server?
Here are the key advantages of using an onsite server.
Better Network Management: Direct control over the infrastructure allows for optimized network performance and reliability
Full Control & Customization: You have total ownership of your server, allowing for specific hardware/software configurations and security settings tailored to your business.
Enhanced Security & Compliance: Keep sensitive data physically on-site, which is crucial for industries with strict data governance (like finance/healthcare) and reduces third-party access.
Faster Performance: Local servers provide quicker data access and lower latency for users on the same network, benefiting data-heavy applications.
Offline Access: Data and applications remain accessible even if the internet connection goes down, ensuring business continuity.
Cost-Effectiveness (Long-Term): While requiring upfront costs, they can be cheaper over time by avoiding recurring monthly hosting fees, especially for stable workloads.
What are the disadvantages of using an onsite server?
Here is a list of all the disadvantages of using an onsite server:
Cost & Resources
- High Initial Investment: Large capital expenditure for hardware, software, and setup.
- Ongoing Expenses: Significant costs for power, cooling, maintenance, and licensing.
- Dedicated Staff: Need for skilled IT personnel for management, monitoring, and support.
Scalability & Flexibility
- Limited Scaling: Difficult and costly to expand capacity as the business grows.
- Inflexibility: Physical limitations make adapting to changing business needs challenging and expensive.
Security & Disaster Recovery
- Physical Risks: Vulnerable to local disasters like fire, floods, or theft.
- Cybersecurity: Requires constant vigilance and investment to protect against breaches and ransomware.
- Complex DR: Businesses must build and manage their own robust backup and disaster recovery plans.
Management & Operations
Distraction: Diverts focus and capital from core business operations
Maintenance Burden: Requires constant upkeep, updates, and troubleshooting.
Downtime Risk: Potential for significant downtime during failures, with no guaranteed uptime.
What does IT server support include?
Professional IT server support includes these key areas –
Proactive Management & Maintenance
The main goal is to prevent issues before they cause downtime.
- 24/7 Monitoring: Continuous monitoring of server health, performance (CPU, RAM, disk usage), and network traffic to detect and flag potential problems instantly.
- Regular Updates and Patch Management: Applying necessary software updates, security patches, and firmware updates to protect against vulnerabilities and ensure compatibility.
- Performance Optimization: Fine-tuning server configurations, managing load balancing, and addressing bottlenecks to ensure systems run efficiently.
- Routine Health Checks: Performing scheduled audits and reviews of system logs to confirm everything is functioning correctly.
Security & Data Protection
Safeguarding sensitive data from threats and accidental loss is a critical function.
- Cybersecurity Measures: Implementing and managing firewalls, antivirus software, intrusion detection systems, and encryption protocols to protect against cyber threats.
- Data Backup & Disaster Recovery: Establishing robust backup strategies and disaster recovery plans to ensure business continuity and the quick restoration of data in case of failure or attack.
- Access Controls: Managing user accounts, permissions, and security settings to prevent unauthorized access.
Reactive Support & Issue Resolution
When problems do occur, prompt action is essential to minimize disruption.
- Troubleshooting: Diagnosing and resolving hardware, software, and connectivity issues quickly and effectively.
- On-Site and Remote Support: Providing assistance via remote access tools for quick fixes, or dispatching technicians on-site for physical hardware problems (e.g., hardware repair and part replacements).
- Incident Response: Responding rapidly to service incidents and resolving network, operating system, and application errors in a timely manner.
Infrastructure & Lifecycle Management
IT server support also involves planning and managing the server’s lifespan.
Lifecycle Management: Assisting with the planning for when hardware will need to be replaced or decommissioned.
Installation & Configuration: Setting up and configuring new physical or virtual servers to meet specific business needs.
Upgrades & Migration: Managing server upgrades and data migration to newer systems or cloud platforms with minimal disruption to operations.
Vendor Coordination: Acting as a liaison with third-party vendors for specialized software or hardware issues.
Do you provide proactive server support?
Yes, South East IT provides proactive server support for small, medium and large businesses. With servers being so important to business operations it’s important that server issues are dealt with swiftly, and proactively.
We use advanced monitoring tools to pick up any server issues before they cause disruption to your business.
Our onsite server is faulty and needs to be decommissioned, can you help with this?
Yes, South East IT can come onsite and diagnose the issue with your faulty server, prepare a quote for a new server or prepare a quote for migrating your old server to the cloud.
We will need to assess if the data is still accessible on the server and create a plan to decommission it, without interruption to your business.
We have decommissioned hundreds of servers, so speak with our IT consultants today on 1300 155 285, and they will guide you through the process.
It is important to use an experienced IT company to decommission your server, as it’s not as simple as turning off the server, as you can cause damage to the network, staff can lose files, security holes can develop.
Here is a timeline for decommissioning a server:
Unplugging server hardware
Scheduling of important milestones
Backing up important data and license details
Removing all information on the hardware
Taking the server off the network
Do you provide server maintenance?
Yes, we provide service maintenance.
This includes –
Configuration: Examining permissions and system redundancy
Security: Installing security patches, updating antivirus, checking logs for breaches.
Performance: Monitoring temperature, disk space, and application health.
Data Integrity: Performing regular, comprehensive backups.
Updates: Applying service packs and critical software updates.
Can you migrate our server to the cloud?
Yes, South East IT can project manage your server migration to the cloud. We have performed over 250+ server migrations and have seen every variation of a cloud migration.
We have also been utilised by other large companies who decided to go with an inexperienced IT company to do their server migration, and we were called in to assist and complete the project.
The timeline for a server migration can include the following –
Enterprise: 3–9 months or more
Small business: 2–4 weeks
Mid-market: 1–3 months
Do you provide server support, security patches and kernel updates?
Yes, we provide server support, security patches and kernel updates.
Keeping your server up to date is extremely important failing to regularly update software and apply patches can expose servers to a myriad of risks, including:
Increased Vulnerability to Cyber Attacks
Without regular updates and patches, servers become more susceptible to cyber attacks. Hackers continuously search for known vulnerabilities in outdated software, making it easier for them to breach systems and steal sensitive data or disrupt services.
Data Breaches and Loss
Neglected updates can lead to data breaches, where sensitive information is accessed, stolen, or corrupted by unauthorized individuals. Data breaches can have severe consequences, including financial losses, legal liabilities, and reputational damage.
Non-Compliance Penalties
Organizations that fail to comply with industry regulations and security standards due to outdated software can face hefty fines and penalties. Non-compliance can also result in the loss of certifications and the trust of clients and partners.
Decreased System Performance
Outdated software can lead to decreased system performance, causing slowdowns, crashes, and instability. This can affect productivity and the user experience, potentially leading to lost business opportunities.
Operational Downtime
In the event of a security breach caused by neglected updates, organizations may experience significant operational downtime. Restoring systems, recovering data, and addressing the fallout from a breach can take considerable time and resources.
Our business keeps having server outages, can you assist with this?
Yes, this means they may be some hardware faulty with your server. It’s important we come onsite ASAP, as your internal hard drives may be failing and your business data can be at risk.
This is not something you should ignore and should be addressed as soon as possible.
