Small Business SMS
Why should I use SMS to communicate with my customers?
As a marketing channel, SMS is easy to deploy and offers the potential for high ROI.
Companies can use SMS to share promotions, communicate time-sensitive information, send reminders, and more.
Some of the benefits include:
- Instant messaging with open rates of 98%
- Affordable and quick
- Delivered to virtually any mobile phone, regardless of the carrier
What can it do for my business and customers?
1 and 2 way SMS
3CX supports all your SMS communication use cases, whether you need one-way notifications or two-way conversational messaging
Smart Routing
Smart Routing engine prioritises for cost and speed of message delivery to suit your needs
Phone Number lookup
Verify phone numbers to reduce undelivered messages, increase security, and stay compliant.
Message scheduling and expiry
Schedule message deliveries and set message validity periods – such as expiry dates – for time-sensitive messages
Opt-in and Opt-Out support
Stay compliant and keep users happy by letting them opt in and out
Brand Customisation
Use your brand as the sender name for messages and include landing page URL’s to drive traffic to your website
SMALL BUSINESS SMS
How does it work?
Every phone number, even landlines, have two sides to them—a voice side that you’re already using, and a messaging side that you may or may not be.
Businesses can send texts by connecting their current office phone number(s) to a text messaging platform.
There’s no need for your own on-premises servers to host and run the software.
A cloud-based SMS service is provided to clients on demand which runs from the cloud computing provider’s servers. SMS makes reaching your customers easy from your existing technical infrastructure.
What steps should I take to send an SMS online?
You can send and receive SMS messages from within your 3CX phone system.
The 3CX SMS Integration offers a complete communication solution that transforms how your business connects with clients and team members.
By incorporating your existing mobile number into the 3CX app, we provide a streamlined platform for all your messaging needs, ensuring improved workflow and enhanced customer engagement.
Set up your 3CX account
SouthEast IT activate your SMS gateway through 3CX
To send go to Chat, click the “+” button and select the SMS option
SMS messages can be answered using all of the 3CX client options ranging from the desktop app to iOS and Android mobile clients
FAQs
SMS gateways offer heightened security compared to online SMS solutions. By keeping data within the organisation’s premises, hardware gateways provide an extra layer of protection against data breaches and unauthorized access, addressing the top security concerns of businesses.
SMS API supports a variety of platforms including Android, iOS, Windows, and Mac.
You’ll need an inbound SMS number to receive replies. If you already have a SMS account, please contact customer support or your Account Manager, and we’ll help you get this sorted.
For text messages that need to be delivered immediately, you need an SMS service with low latency. Two-factor authentication, banking, or ticketing applications are just some examples of messages where instant delivery is essential to the end user.
For every SMS or MMS sent with our API, we receive information about the message delivery status from the message carriers. This information is then made available to you in our delivery reports for easy analysis and strategy adjustment.
Yes, you can! Just make sure that you’re using the right country codes when uploading international numbers so that they’re routed correctly.
Please be aware that because messages are charged per network and destination, costs may vary on messages sent internationally.
Yes, our service allows you to easily port your current number into the 3CX system.
Currently, our 3CX SMS Integration focuses on text-based messaging, including emoji support. Multimedia messaging (MMS) isn’t supported in the current version
What does it cost?
For just $7 a month, plus 5 cents per message, 3CX SMS offers an unbeatable solution to keep your communication flowing seamlessly.
It’s a simple, cost-effective way to stay connected with your customers, boost engagement, and drive your business forward.
Whether you’re sending promotions, updates, or reminders, 3CX SMS makes it affordable to reach your audience whenever you need, without the hefty price tag!
How do we get started?
Integrate SMS in no time
No hardware. No headaches. An easy to use app that can be set up in minutes. Get started by contacting our sales team today.
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