Unlock the Power of 3CX V20: with Superior Reporting, Security, and upgraded Softphone

3CX, the global leader in business communication systems has released it’s long-awaited Version 20 upgrade.

Expanding on their comprehensive VoIP and Unified Communications solutions, it’s packed full of revolutionary enhancements designed to transform the way you manage your communication requirements This empowers small businesses to connect, communicate, and collaborate seamlessly, like never before.

These long awaiting developments allow you to:

Below we take a look at these enhancements to help you harness it’s full potential and make your day to day management of the system FASTER and easier than ever.

From boosting productivity to enhancing user experience, this upgrade has it all.

One of the most significant updates in 3CX Version 20 is the introduction of Departments.

This update is set to transform how you manage teams and different sites, especially in larger environments.

Is your team working across different hours, states, or even countries? Managing varying time zones and public holidays becomes a breeze with the new Departments feature.

Got into work early and want to open the office? You can override the open office hours from the account menu in the Web Client. Of course you can do the same thing to close the office early.

Building on the existing Extension Group functionality, Departments provide a more reliable and flexible way to manage diverse teams.

Each Department can be set up with unique Office Hours, breaks, holidays, and even languages.

Departments also allow you to set permissions more granularly. For each department you can set its’ own administrator to supervise user permissions and IVRs. You can even set system extensions and SIP Trunks at a Department level as well!

Set User-Specific Office Hours which can override department settings

Coordinate across time zones or align departments with local holidays

Easily configure which calls of which departments a user can see

Simplify complex scheduling and communication needs

Set office hours for each department

With the launch of 3CX Version 20, there’s a major shift in hardware phone support.

Security takes priority, with all physical phones now requiring a connection through a secure 3CX SBC (Session Border Controller).

What About Existing Systems?

If you are already using 3CX systems with phones connected through Direct SIP (STUN), they will continue to work as they do now.

But any new phones you add or existing phones you reset and re-provision (like when assigning them to another user) will need to be set up using the new SBC connection method.

Some handsets, referred to as “router phones,” come with a built-in SBC, for direct connection and acting as a proxy for other phones that cannot connect directly.

With 2FA becoming the global standard, and with security being at the forefront of this release, you can now implement multi-factor authentication (MFA) for enhanced protection.

2FA can be set globally or at the individual extension level.

3CX supports the following authentication options:

• Google – for Android, for iOS.
• Microsoft – for Android, for Windows, and iOS.

The integration of the client and management console also results in one easy-to-remember URL for both users and administrators.

This reduces administration workload and the dependency on welcome emails​​​​.

One of the biggest additions is a new native 3CX Windows softphone, similar to the IOS and Andriod apps, and run in conjunction with the web client

Find more information here: 3CX Windows Softphone App User Manual.

Updated 3CX App

There are updated versions of both the iPhone and Android softphone apps. You’ll find these updates in your usual app store, ready to enhance your mobile communication.

Apple Car Play

You can now make calls, read and reply to messages, and access your voicemail using simple voice commands through Apple Car play

“Hey Siri, call Kate using 3CX“

Connect your phone to your car using either a USB cable or via wireless Apple CarPlay.

Your device screen will automatically appear on your car’s display.

Tap the 3CX app to get started.

From here you can do all of the above, as well as manage and see your team’s status, access your contacts and call history, view chats and more.

Team: includes all local extensions. Tap on a user to call or send a message.

Recents: your call history. Tap on an item to call back or leave a voicemail.

Voicemail: a list of all your voicemails. Unheard voicemails are denoted by a blue header indicator. Tap on the item to listen to the voicemail or call back.

Chat: All chats from the last 24 hours. Tap on a chat and Siri will read it out to you and then prompt you to reply via Siri voice commands.

Ever wondered how long do your employees spend on a phone call?

What’s the number of calls they make and receive?

With Real Time Call reporting, you can gain essential insights into your communication performance.

SLA statistics, unanswered calls, abandoned calls – can all be viewed with 3CX’s advanced Call Reporting feature.

These reports help you make informed decisions about your business, restructure your calls, and optimise productivity.

Scheduled reporting

With 3CX advanced call reporting, managers, owners and system owners can schedule reports directly from your web client.

Reports can be scheduled daily, weekly or monthly or even on-the-fly and are sent via email in .CSV format.

Call Transcription

With the integration of Whisper, an advanced AI speech-to-text technology from OpenAI, 3CX users can automatically transcribe conversations.

This feature is ideal for businesses needing precise communication records or to meet regulatory compliance, streamlining the process and reducing the need for manual note-taking.

Investing in a robust phone system like 3CX can offer significant advantages for small businesses.

Here’s why it’s worth considering:

As part of our commitment to deliver exceptional services and products for our customers our team is always on standby to assist with any questions or concerns you might have.

With a combination of strategic planning and proper support, we can ensure your phone system meets your business’s needs.