Paul Zdzittowiecki
Paul Zdzitowiecki is passionate about technology, and helping businesses get more from their IT investments. He enjoys making technical concepts easy to understand and practical to implement.
When he's not writing about technology, you'll usually find him at the gym, and relaxing with a classic Jean-Claude Van Damme film.
AI Voice Scams Are on the Rise in Australia
AI voice scams are becoming far more common in Australia, and they are catching people off guard. These scams are involving everyday Australians, including parents and elderly victims, who are losing significant amounts of money to these highly convincing frauds.…
How Legacy Voice Infrastructure Is Eroding Your Customer Base
Picture a customer, call her Sara. Three years with your brand, two referrals, zero complaints. Today, something went wrong with her account, and she needs a human to help. So she calls. The hold music cuts out mid-note. The agent…