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Calling from the Cloud: Moving to a VoIP Phone System

Cloud technologies have been responsible for revolutionising much of our old traditional office ways, and the transition of phone systems from analogue to digital is one innovation in particular that’s had very real benefits for business.

Telephone is a critical business tool for communicating with your team in the office as well as your customers, clients and suppliers, and the decision to move to the cloud – to a VoIP phone system – is one that will pay true dividends.

What’s the difference between traditional phone systems and VoIP?

Traditional phone systems are analogue systems that are installed by a phone company, transmitting sound as electrical impulses via physically laid copper or optical fibre cables through the public network. The technology hasn’t changed much in the last century, and telephone companies have invested significantly in building the physical telecommunications infrastructure to reach all parts of the country, and the globe.

By comparison, VoIP (Voice over Internet Protocol) is a digital technology that allows you to make phone calls over the internet using software, translating sound into data packets to be transmitted at incredibly high speed via your fibre or broadband connection. There’s no additional cost for making calls via VoIP, it’s all included in your monthly internet subscription.  So no more expensive long-distance call costs – and calls can be made via desktop computer, laptop, dedicated desktop VoIP phone or mobile phone. While there is a provider charge for calls when you call to the traditional phone network, it’s significantly less than traditional phone technologies.

Should I move my phone system to the cloud?

VoIP is the ultimate phone system not only for office environments, but for flexible working arrangements including working from home and on the road. This is because a VoIP phone system is hosted in the cloud; a secure, off-site data centre that specialises in supporting digital technology. VoIP allows you to use your mobile phone or even a laptop to answer calls, removing the need to answer a call from your desk phone. This provides businesses with far more flexibility for staff to work from anywhere.

Hosting your phone system in the cloud also means the phones work even if your internet at the office is not. Allowing you to use other internet connections or 4G off your mobile to answer the calls.

No more manual call forwarding between desk phones and mobile phones – your number is your own and connects to any device you have nominated and set up against it, via software. Whether you’re working from home, from the café, or from the office, a VoIP phone system will keep you connected to your customers.

VoIP is BYOD (Bring Your Own Device) friendly, with easy connection to cloud based calling by logging into the relevant communication app to pick up your calls and messages. In the event of power or internet outages in the office, simply direct calls to a mobile phone to stay connected with the people you need to keep in touch with to keep your business running. Because your VoIP provider is cloud hosted, you can rely on data centre redundancy, meaning there’s no single point of failure that will disrupt your connection.

Cut costs and improve call quality

Because a VoIP phone system is internet based, there are no additional charges outside of your plan for making calls locally, nationally or internationally, and calls can be routed to any (and all) devices set up to your dedicated number.

Cloud based phone systems are scalable, which means as your business grows, additional devices can easily be connected securely to your network within your agreed pricing model, without needing new phone lines installed to accommodate expanding office spaces. Because VoIP phone systems are internet and software based, there’s no need to budget for software upgrades; this is managed by your provider, so you always have the most up to date service.

Sound quality is better, especially for calls where there are long distances involved and multiple callers, with specialised audio codecs built into cloud phone systems to improve call quality.

VoIP for collaboration

A VoIP phone system is the ultimate in efficient, modern collaboration, and compatible with communication applications like Microsoft Teams, Skype, Zoom, and Apple FaceTime which support:

  • Instant messaging
  • File sharing and collaboration
  • Video conferencing
  • Screen sharing
  • Call and video recording
  • Voicemail
  • Contact lists
  • Call tracking and statistics
  • Productivity and project management tools

VoIP is secure and well connected

VoIP is a common business technology now, and supports up to ninety SIP telecommunications providers in Australia alone. It has in-built security measures like IP blocking and an SSL certificate, protecting you and your business from hackers. Creating backups for call and video recordings, chat transcripts and shared files is easy, and stored in the cloud for added security and peace of mind.

Get your business up and running with VoIP

Our professional team are experts at installation, setup, customisation and training in VoIP phone systems, and will make your transition to cloud calling fast and easy.
Call us today on 03 9111 1740 to improve productivity, collaboration, costs and quality of your business’ phone communications with VoIP.