Behind the Scenes: How SouthEast IT Uses AI to Triage Support Tickets Faster
A behind-the-scenes look at the AI IT support Melbourne businesses get from SouthEast IT — AI triage plus human technicians for faster ticket resolution.
- IT Services
SouthEast IT is a dedicated team of IT professionals who provide creative and solutions-driven results for businesses like yours to meet all of your IT needs.
- IT Solutions
Whether you’re a small startup or an established company, we tailor our IT services to meet your unique needs, helping you thrive in today’s digital landscape.
- Microsoft 365
At SouthEast IT, we have seen the difference that an Microsoft Office 365 migration can make for small and medium-sized businesses in Melbourne.
- Email Migrations
SouthEast IT helps Australian businesses migrate email systems to Microsoft 365 with minimal downtime and reduced risk.
- Phone Systems
Upgrade to a Business Phone System to enjoy all the Incredible Benefits
- MYOB
Your MYOB Support Service Needs Are Here, High Level Queries to Migration and Everything in Between
Can’t find what you’re looking for? Call 1300 155 285 for expert IT assistance
Jumei Lin
Jumei Lin is the founder of Lumeio, a Melbourne-based AI decision and automation consultancy. Lumeio built the ticket triage system that sits behind SEIT's operational workflow, handling sentiment detection and technician scoring before a human ever touches the ticket. She works with SMEs across Australia on similar problems, where a small amount of automation removes a lot of manual triage.